Terms of Service

Terms of Service

We founded Bikanics USA with one goal in mind: giving our customers the best possible services and experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more! Thank you for choosing Bikanics USA. By placing an order or using or accessing any Bikanics USA or related services, you agree to the terms and conditions of this Terms of Service Agreement.

Covid-19 

We have revised our standard operating procedures (SOPs) to ensure your and our team’s safety, and stop the silent spread of this new virus.

Completing work on location with an open door has been our signature way of delivering services and products. However, this is no longer safe. In some cases and depending on work volume, we will take your bicycle with us and return it after work is completed.  An additional delivery fee of $35.00 may apply depending on distance and tolls.

Keeping a distance is vital, and more than 8ft is best. Upon arrival we ask that you place your bike away from you at a safe distance for us to pick up. Our team will wear a face cover and gloves when picking up and delivering bikes. While we love to chat and we need to exchange important information pertaining the work to be conducted, we can talk at a distance or we can communicate via text message, video conference or call.

For contactless payment we have Paypal, Venmo or Zelle available. You can also place your credit card away from you or we can take payment over the phone.

Your bike will be disinfected with alcohol and the agents that we use to service and clean the bike will help with keeping things clear of viruses. However, we recommend that you sanitize your bike after it was serviced as an additional precaution.

Our Services

Our minimum service charge is $65.00.

We can only receive reasonably clean bicycles. Given the mobile nature of our operation, we do not have the ability to service bicycles with excessive mud or any other agent.

We usually arrive on time, but please allow a discrepancy of +/- 30 mins. At times there are variables that are beyond our control. Our tech will send a reminder and a more accurate ETA closer to the time.

Rescheduling and Cancelations

We have no cancelation or rescheduling fees if you contact us in advance.  A rescheduling fee of $35.00 will apply if we have already arrived on location.

Warranty

At Bikanics USA we strive for excellence and we will do everything at our reach to deliver the best quality services and highest customer satisfaction possible. However, Bikanics USA does not offer any warranties of services or repairs, other than those offered by the manufacturers of the products, parts, and accessories that we sell. The service or repairs performed by Bikanics USA may not be covered by manufacturer warranties and may void the manufacturer warranties of your bicycle. Bikanics USA is responsible for a claim, which arises from our services or repairs, up to the amount of paid for the respective services or repairs, or a maximum of $1,000.00.

Return Policy

Given our business model at Bikanics USA we do not work with stock and we special order the products for our clients. Therefore, most of our sales are final. However, we will assist you with processing a supplier or manufacturer claim, if applicable and based on their terms and conditions. Most suppliers and manufacturers refund and return policies require that items are returned in original packaging and in new, unused condition. If you have acquired an item that we had in stock, items can be returned within 3 days of purchase, only if they are in original packaging, and in new, unused condition, and a restock fee of 20% will apply. Usually our prices include installation, and labor is not refundable.

Release and Waiver

By placing an order, you certify that you are the owner of any bicycle that you have authorized Bikanics USA to service or repair.

By placing an order, you acknowledge that you are aware of all risks and hazards involved with cycling, and you accept all personal liability in case of injury. In the event of any damages, accident or loss (including, without limitation, personal injury or death) while operating a bicycle, you (and spouse, heirs, legal representatives, and assigns) waive all claims against Bikanics USA, its owners and employees, and release from any and all legal liability, except to the extent limited under applicable law. You also agree to release and waive any claims against your employer or any third party in the manner set forth in this agreement if you received Bikanics USA services through an employer or other third party.

Our Website and Media

Using our services does not give you ownership of any marks, logos, product, service names, designs, slogans, and intellectual property rights found in the content you access. You may not use content from our website and materials unless you obtain permission from its owner or are otherwise permitted by law. The Bikanics USA mark and logo, and service names, designs and slogans are trademarks of Bikanics USA or its affiliates or licensors. All other marks, logos, product and service names, designs and slogans on our website are the trademarks of their respective owners. You may not download content of our website for commercial purposes.

The information and materials presented through the website are made available for general information purposes only. Bikanics USA does not warrant the accuracy, completeness or usefulness of this information. Our services may display content that does not belong to Bikanics USA. This content is the sole responsibility of the entity that makes it available.

Privacy Policy

In order to deliver our services, we may collect your‎ name,‎ address, phone number, email address,‎‎ company and title (for corporate contacts), bicycle information, account login information, and other information you provided by you during the booking process. We may also collect other information from the computer or device that you use, including operating system, browser,‎ internet protocol (IP) address, and information about your use and actions of our website, and we may also use “cookies” to help our website function correctly; in some cases our systems might not work correctly if you block the use of cookies.

The information we collect will be used to run our operation and provide our services to you. It will help us improve our services, and develop our promotions, rewards and loyalty programs. It will also help us prevent illegal activities.

We may share personal information when we do a business deal, involving the sale of all or a part of our business or assets, including, merger, financing, acquisition, or bankruptcy transaction or proceeding. We may also share your information to comply with the law and court orders; and for marketing purposes, in an anonymous format.

In connection with your use of Bikanics USA services, we may send you service announcements, administrative messages, and other information. You may opt out of those communications, which do not impede the delivery of the service you have contracted.

Jurisdiction

These terms will be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to the application of laws of any other jurisdiction, this includes any legal claim, suit, action or proceeding arising out of these terms whether in contract, tort or otherwise shall likewise be governed by the internal laws of the State of Texas, or the courts of Harris county respectively. Each party submits to the exclusive jurisdiction of these courts.

This service agreement may change from time to time at our discretion to make necessary updates in accordance with our operation and services.